Payment policy

1. Online payment methods

Baby Boss accepts online payment on babyboss.vn through the VNPAY payment gateway (Vietnam Payment Solution Joint Stock Company). At the payment step the customer is redirected to VNPAY’s page to choose a method: a VNPAY-QR code, a domestic ATM card or bank account, or an international card. The method, provider, total amount and transaction terms are shown before the customer confirms. Baby Boss charges no payment surcharge and does not accept transfers to a personal account.

Baby Boss does not ask a customer to transfer money to a personal account, QR code or link outside the payment page opened from the payment step of babyboss.vn, and does not ask for a password, OTP, PIN or CVV by phone, message or email. Any change to the method, provider, fees or payment terms is published in this policy before it applies.

2. Total and confirmation step

Before confirming, the buyer can see the products, pack sizes, quantities, unit prices, discounts, delivery fee, total payment and delivery information, and can go back to correct them before actively placing the order. The amount sent to VNPAY equals the total payment shown. Each payment session is valid for 15 minutes; after that the customer can open a new payment session from the order page during order hours.

3. Payment recognition and order confirmation

• Payment is recorded only when VNPAY confirms a successful transaction to Baby Boss’s system. A pending or unpaid status is not evidence that funds were collected.
• A pending, failed, cancelled or unverifiable status is not a successful payment.
• Adding goods to the cart or entering information does not create an order accepted by Baby Boss. When the customer places an order, the system creates an order code in pending-payment status; the order is confirmed only when VNPAY notifies Baby Boss’s system that the transaction succeeded. Pending payment or unpaid status is not confirmation that a transaction is complete.
• After placing an order, the customer receives an order code and follows payment and delivery status on the order page of the website; a confirmation email is sent when payment succeeds if the customer supplied an email address. An unpaid order expires automatically and is not delivered.

4. Error, interruption or debit without an order

1. Do not pay repeatedly. Keep the screenshot or document and reference, and contact 1900 99 88 80 or bod@babyboss.com.vn.
2. Baby Boss reconciles the transaction with VNPAY and the relevant bank, acknowledges receipt within 1 working day and gives an initial response within 2 working days.
3. A reconciliation result is normally provided within 7 working days after sufficient information is received. The final period may depend on VNPAY and the relevant bank.
4. If funds were not credited to Baby Boss, release or refund is handled by VNPAY and the relevant bank under their process. Baby Boss cooperates and provides updates.

5. Duplicate, excess or unauthorised payment

A duplicate or excess payment is refunded after reconciliation. If an unauthorised transaction is suspected, the customer should also contact the issuing bank or VNPAY to block or investigate it. Baby Boss preserves transaction data, assists verification within the law and does not request banking secrets.

6. Cancellation and refund

• An unpaid order may expire automatically or be cancelled according to system status.
• A paid order is cancelled only after Baby Boss confirms the cancellation request or cannot fulfil it.
• After a refund is approved, Baby Boss initiates it within 3 working days through VNPAY to the original payment method.
• Funds normally reach the account 3 to 15 working days after initiation, depending on VNPAY and the relevant bank. In another case, Baby Boss provides progress and a reference where available.

7. Reward points or redeemable value

At the issue date, babyboss.vn does not operate points, points refunds or a redeemable benefit that can be withdrawn as cash. If such a function is introduced, its creation, use, scope, conditions, rate, redemption limits and parties' responsibilities must be disclosed before application; points will not be redeemable for cash withdrawal.

8. Payment security

Baby Boss stores only the data needed for a valid transaction, reconciliation and support. It neither collects nor stores passwords, OTPs, PINs, CVVs or card data. Card or account details are entered by the customer directly on VNPAY’s page and processed under VNPAY’s security standards.

Pay only on the VNPAY page opened from the payment step of babyboss.vn, and check the payee name, the total and the order code before confirming. If you receive a request to transfer money through another channel, please do not act on it and report it to Baby Boss on the hotline 1900 99 88 80.

Effect, changes and dispute resolution

These terms are governed by Vietnamese law. Baby Boss may update them when its functions or the law changes; a new version must be dated, made easy to access and must not remove rights already arising from an earlier transaction. Disputes are first addressed through negotiation and may then be resolved through mediation, arbitration, the courts or another competent authority.