Steps and current status
- Customers can view products, select pack sizes and adjust the cart. Completing an order and making online payment are currently unavailable.
- When the function reopens, the customer reviews the products, pack sizes, quantities, prices and promotions and corrects the cart before confirming.
- The customer reviews and corrects their name, phone number, email, delivery address, invoice information and notes before submitting the request.
- The delivery method, fee, estimated time, any other taxes or fees, and the total payment must be displayed or confirmed before the customer agrees. Estimated information does not replace Baby Boss’s confirmation of supply capacity.
- The customer reads the linked policies and actively ticks an agreement box; it must not be preselected.
- Only when an available payment method has been published and verified may the customer continue according to its instructions. Do not transfer money while checkout is locked, and do not treat an unverified notice as proof of payment.
- Baby Boss checks supply capacity, delivery conditions and the applicable payment status before accepting fulfilment. A proposed adjustment requires the buyer’s agreement; if fulfilment is impossible, any valid amount collected is refunded.
- For an accepted order, Baby Boss prepares the goods, hands them over for delivery, updates the status and retains the record for lookup and support.
1. Information required before the final order step
- Product name, pack size, quantity, price of each item, and relevant condition or availability.
- Recipient information, address, and estimated delivery method and time.
- Promotions or discounts, delivery fee, any other taxes or fees, and the total payment.
- Payment method, policy links, a way to correct input errors and a confirmation button that clearly states the payment obligation.
2. Contract formation and confirmation
Adding a product to the cart or entering information does not create an order accepted by Baby Boss. A request becomes a confirmed order only after Baby Boss checks supply capacity, delivery conditions and the applicable payment status and sends notice accepting fulfilment. A pending-payment or unpaid status does not confirm a completed transaction. A request code or pending-payment or unpaid record is not automatically a formed contract. If Baby Boss cannot fulfil a valid transaction after collecting payment, the customer is notified and refunded under policy.
3. Correcting errors and changing an order
Before confirmation, the customer can correct products, quantities, promotion codes and recipient information and return to an earlier step. After submission, the customer should make contact promptly; a change or cancellation takes effect only when Baby Boss confirms it and depends on the preparation or delivery status. Any change that increases the amount or is otherwise material requires the customer’s agreement.
4. Transaction retention and access
Baby Boss retains the order code, confirmation content, payment and delivery statuses, and support history for the necessary period. After suitable verification, the customer may look up the record through the website function or a support channel.
Effect, changes and dispute resolution
These terms are governed by Vietnamese law. Baby Boss may update them when its functions or the law changes; a new version must be dated, made easy to access and must not remove rights already arising from an earlier transaction. Disputes are first addressed through negotiation and may then be resolved through mediation, arbitration, the courts or another competent authority.