Ordering steps
- The customer views products, selects pack sizes and adjusts the cart. The website accepts online delivery orders from 08:00 to 17:00 daily (Vietnam time).
- In the cart, the customer reviews the products, pack sizes, quantities, prices and promotions and corrects the cart before moving to the payment step.
- The customer enters and checks the full name, phone number, email, delivery address (chosen from the address suggestions), invoice details where an invoice is requested, and note before placing the order.
- The delivery method, the delivery fee for the address and the total payment are shown before the customer confirms. Before a delivery address is entered, the fee shown is only an estimate.
- The customer reads the linked policies and actively ticks an agreement box; it must not be preselected.
- The customer places the order and is redirected to VNPAY’s payment page to complete payment within 15 minutes. Do not transfer money on instructions from outside that page; the result page after payment is for information only, and the order is recorded as paid only when VNPAY confirms it to Baby Boss’s system.
- When payment is confirmed, the order is confirmed and the system books a driver for delivery. If Baby Boss cannot fulfil the order, the customer is notified and the amount paid is refunded.
- For an accepted order, Baby Boss prepares the goods, hands them over for delivery, updates the status and retains the record for lookup and support.
1. Information required before the final order step
- Product name, pack size, quantity, price of each item, and relevant condition or availability.
- Recipient information, address, and estimated delivery method and time.
- Promotions or discounts, delivery fee, any other taxes or fees, and the total payment.
- Payment method, policy links, a way to correct input errors and a confirmation button that clearly states the payment obligation.
2. Contract formation and confirmation
Adding goods to the cart or entering information does not create an order accepted by Baby Boss. When the customer places an order, the system creates an order code in pending-payment status; the order is confirmed only when VNPAY notifies Baby Boss’s system that the transaction succeeded. Pending payment or unpaid status is not confirmation that a transaction is complete. A request code or pending-payment or unpaid record is not automatically a formed contract. If Baby Boss cannot fulfil a valid transaction after collecting payment, the customer is notified and refunded under policy.
3. Correcting errors and changing an order
Before confirmation, the customer can correct products, quantities, promotion codes and recipient information and return to an earlier step. After submission, the customer should make contact promptly; a change or cancellation takes effect only when Baby Boss confirms it and depends on the preparation or delivery status. Any change that increases the amount or is otherwise material requires the customer’s agreement.
4. Transaction retention and access
Baby Boss retains the order code, confirmation content, payment and delivery statuses, and support history for the necessary period. After suitable verification, the customer may look up the record through the website function or a support channel.
Effect, changes and dispute resolution
These terms are governed by Vietnamese law. Baby Boss may update them when its functions or the law changes; a new version must be dated, made easy to access and must not remove rights already arising from an earlier transaction. Disputes are first addressed through negotiation and may then be resolved through mediation, arbitration, the courts or another competent authority.