The role
- Manage and monitor operations at Baby Boss stores/sales points.
- Control revenue, costs, inventory, wastage, staffing and service quality.
- Develop, standardise and update store operating SOPs.
- Conduct regular checks on display quality, cleanliness, brand identity and customer experience.
- Monitor each store’s KPIs and prepare plans to improve business performance.
- Analyse sales by sales point, product, time period and sales programme.
- Coordinate the recruitment, training and performance evaluation of store staff.
- Support the setup of stores, kiosks, booths and new retail models.
- Survey premises and coordinate with relevant departments during the opening of new sales points.
- Control standards for POS systems, gelato cabinets, equipment, goods and other store assets.
- Propose sales promotion programmes and operational optimisation initiatives.
- Coordinate with Marketing to implement programmes at sales points.
- Report periodically to the Executive Board on the performance of the entire system.
What we are looking for
- College/University degree in Business Administration, F&B, Retail, Hospitality or a related field.
- At least 02 years’ experience in managing stores, retail chains, F&B or system operations is preferred.
- Experience in managing frontline staff and working with KPIs.
- Ability to travel between stores.
- Proficient in Excel/Google Sheets and operational management tools.
- Strong numerical thinking and the ability to identify issues at points of sale.
Skills needed
- Store operations management. - Human resources management and team training. - Analysis of revenue, costs and outlet performance. - Development of SOPs and operational checklists. - Inventory management and loss prevention. - Resolution of incidents and customer complaints. - Planning and progress management. - Communication and cross-departmental coordination. - Ability to coach and evaluate staff.
Other requirements
- Systematic thinking, rather than simply dealing with each individual store.
- Proactively visiting and checking actual sales locations.
- A strong sense of ownership and commitment to seeing issues through to the end.
- Disciplined, honest and detail-oriented.
- Willing to work outside normal hours when stores encounter special situations.
- Preference given to candidates with experience in store, kiosk or chain openings and development.
- Passionate about the F&B and retail environments and fast-growing business models.
Benefits
InsuranceBonusAllowanceSalary increaseUniformBusiness travel expenses