The role
- Identify and connect with shopping centres to expand points of sale.
- Manage and control operations at Baby Boss stores in the northern region.
- Monitor revenue, costs, inventory, wastage and the performance of each point of sale.
- Check service quality, brand image, hygiene and customer experience.
- Develop and standardise SOPs for the store system.
- Analyse KPIs and propose solutions to improve sales at each location.
- Manage, train and evaluate Store Managers, Shift Leaders and staff.
- Coordinate recruitment for new stores.
- Participate in surveys, set-up and grand openings for new kiosks/stores.
- Coordinate with shopping centres and relevant partners on point-of-sale operations.
- Control POS systems, ice cream cabinets, machinery, equipment and store assets.
- Coordinate with Marketing to implement programmes at points of sale.
- Submit periodic system reports to the Executive Board.
What we are looking for
- College/University graduate.
- At least 02 years’ experience managing stores, F&B chains, retail or hospitality.
- Applicants with experience managing multiple points of sale are preferred.
- Available to travel for work to provinces in northern Vietnam.
- Proficient in Excel/Google Sheets and operational management tools.
- Experience working with store KPIs and P&L is an advantage.
Skills needed
- Chain and store operations management. - Human resources management. - Revenue and outlet performance analysis. - SOP development. - Inventory and wastage control. - Training and coaching. - Planning. - Problem-solving. - Cross-functional collaboration.
Other requirements
- Systems thinking and a strong sense of ownership.
- Proactive in visiting stores to conduct on-site checks.
- Honest, disciplined and detail-oriented.
- Able to handle work outside normal hours in emergencies.
- Preference given to candidates with experience opening stores/kiosks in shopping centres.
Benefits
InsuranceBonusAllowanceUniformPay rise