The role
- Greet and welcome customers, provide advice and introduce Gelato Baby Boss products.
- Process sales, place orders and handle payments in accordance with the shop's procedures.
- Scoop gelato, prepare products and serve customers at the counter.
- Introduce the Gelato Pro, Pro Max, Gelato Stick, 3D fruit ice cream and other products available at the point of sale.
- Advise customers on promotions, combos and products suited to their needs.
- Keep the counter, gelato cabinets, utensils and service area clean.
- Check goods, raw materials and packaging, and report stock levels by shift.
- Store products at the correct temperature and in accordance with the company's procedures.
- Assist with receiving, arranging and displaying products.
- Carry out the handover of shifts, revenue, cash and assigned assets.
- Enhance the customer experience and receive feedback.
- Assist with taking photos and short videos at the shop when there are communications campaigns.
- Carry out other tasks as assigned by the Shop Manager.
What we are looking for
- Of working age as required by law.
- High school graduation or above.
- Experience is not required; training will be provided if suitable.
- Preference given to candidates with experience working in F&B outlets, cafés, bubble tea shops, ice cream shops, restaurants or retail.
- Presentable appearance, neat and clean demeanour, suitable for a service environment.
- Polite, friendly communication and a customer-focused attitude.
- Ability to work shifts, weekends and public holidays according to the assigned schedule.
Skills needed
- Communicating with and advising customers. - Selling and upselling products. - Handling situations in-store. - Teamwork. - Managing time during shifts. - Using POS and basic sales equipment. - Stock counting and shift handovers. - Professional service manner.
Other requirements
- Be honest and responsible with money, goods and company assets.
- Be aware of food hygiene and safety.
- Do not apply discount programmes outside the policy without authorisation.
- Do not use company goods for unauthorised purposes.
- Be willing to learn and proactively support colleagues.
- Be ready to participate in regular product and professional training.
- Be able to change shifts at the same point of sale when required.
Benefits
InsuranceBonusesAllowancesSalary increasesUniforms