The role
- Welcome, advise and introduce Gelato Baby Boss products to customers.
- Process sales, place orders and take payments in accordance with the store’s procedures.
- Scoop gelato, prepare products and serve customers at the counter.
- Introduce the Gelato Pro, Pro Max, Gelato Stick, 3D fruit ice cream and other products sold at the point of sale.
- Advise customers on promotions, combos and products suited to their needs.
- Keep the counter, gelato freezer, equipment and service area clean.
- Check goods, raw materials and packaging, and report stock levels by shift.
- Store products at the correct temperature and in accordance with the company’s procedures.
- Assist with receiving, arranging and displaying products.
- Carry out handovers of shifts, revenue, cash and assigned assets.
- Look after the customer experience and receive feedback.
- Assist with taking photos and short videos at the store when there are communications campaigns.
- Carry out other tasks as assigned by the Store Manager.
What we are looking for
- Of legal working age as stipulated.
- High school graduate or above.
- Experience is not required; training will be provided if suitable.
- Preference will be given to candidates with experience working in F&B outlets, cafés, milk tea shops, ice cream shops, restaurants or retail.
- Presentable appearance, neat and clean attire, and suitability for a service environment.
- Polite, friendly communication and a customer-oriented attitude.
- Ability to work shifts, weekends and public holidays according to the assigned schedule.
Skills needed
- Customer communication and consultation. - Product sales and upselling. - Handling situations in-store. - Teamwork. - Time management during shifts. - Using POS and basic sales equipment. - Stock counting and shift handovers. - Professional service manner.
Other requirements
- Honest and responsible with money, goods and company assets.
- Conscious of food hygiene and safety.
- Do not independently apply discounts outside the company policy.
- Do not use company goods for unauthorised purposes.
- Willing to learn and proactively support teammates.
- Ready to participate in regular product and professional training.
- Able to change shifts at the same point of sale when necessary.
Benefits
InsuranceBonusAllowancePay riseUniform